We do not offer returns under any conditions. Refunds will only be issued upon non-delivery of goods. We provide complete repair service for equipment assembled at our facility, and they are accompanied with a local support warranty. If you are not presented with any expected documentation, please ask. Warranty on items purchased in box are defined by their manufacturer. 3d Printed items or items manufactured solely by hero-electronics are final sales, no warranty or returns unless specifically stated in writing on paper with the “H3d” or Hero-Electronics Logo or specifically signed by a representative of Hero-Electronics.
As of the time of writing on this policy, Hero Electronics does not ship products of any kind without prior arrangement. Pick-up or delivery only. Making your purchase on the web site is only for your convenience.
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